After delivering web design work, the client refuses to pay ¥500,000 claiming "it doesn't match the image." The only contract is email exchanges.

Question

Accepted Answer

Email exchanges form a valid contract (Civil Code Art. 522(2)). If work meets agreed specifications, the client must pay (Art. 632). "Doesn't match image" is subjective and not valid grounds for non-payment. Options: organize email evidence, send formal payment demand, file small claims suit (Art. 368) or payment order (Art. 382). Under the 2024 Freelance Protection Act, non-payment is subject to administrative guidance.

Q. After delivering web design work, the client refuses to pay ¥500,000 claiming "it doesn't match the image." The only contract is email exchanges.

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