Consumer Issues
Q. A Mercari purchase never arrived and the seller is unresponsive. Mercari says it's not covered by their guarantee.
A.
Even without Mercari coverage, you can file a police report or small claims suit. Preserve transaction evidence.
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Non-delivery may constitute fraud (Art. 246). Even without platform coverage, legal options exist: re-contact Mercari with details, trace delivery if not anonymous shipping, file police report for fraud, or file small claims suit (Art. 368). Seller info can be obtained via bar association inquiry (Attorneys Act Art. 23-2). Consider credit card chargeback. Preserve transaction screenshots and message history as evidence.
This article provides general legal information and does not constitute legal advice. For specific legal issues, please consult with a qualified attorney.
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