Consumer Issues
Q. I cannot cancel my subscription service. What can I do?
A.
If cancellation terms were unclear, you can void the contract. Contact the consumer hotline at 188 for help.
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The 2022 revised Specified Commercial Transactions Act requires clear disclosure of subscription terms on the final confirmation screen (Art. 12-6). Consumers can void contracts if misled (Art. 15-4). Contact the consumer hotline (188), send cancellation via registered mail, or invoke payment stop defense with credit card company.
This article provides general legal information and does not constitute legal advice. For specific legal issues, please consult with a qualified attorney.
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