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Q. A former employee left a 1-star Google Maps review calling our company a "black company" with a boss who habitually power-harasses. Can we request deletion and identify the poster?
A.
You can seek a court injunction for deletion and identify the poster through disclosure requests to claim damages.
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Deletion can be pursued via Google's policy violation report or court injunction (Civil Preservation Act Art. 23-2). If the review constitutes defamation (Civil Code Art. 709, Criminal Code Art. 230), courts are likely to order removal. The poster can be identified through disclosure requests under the Information Distribution Platform Act (formerly the Provider Liability Limitation Act; a faster court procedure was introduced in October 2022). Damages for corporate defamation range from ¥500K-3M.
This article provides general legal information and does not constitute legal advice. For specific legal issues, please consult with a qualified attorney.
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